EasyParcel (Singapore) Help Centre

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Packaging Guides

  • How should I pack my parcels?

    Quick Summary To ensure your parcel arrives safely on EasyParcel SG, follow a two-layer approach: use internal packaging (bubble wrap or foam) to eliminate movement and provide 6cm of clearance from the walls, and strong external packa...

  • How to claim free packing materials?

    Quick Summary To claim your free materials on EasyParcel SG, you must first top up your account with an EP300 package or above. Once the top-up is complete, navigate to Store > Redeem (Packaging Materials) in your dashboard. Select ...

  • What do I need to prepare before packing?

    Quick Summary To pack successfully on EasyParcel SG, you must first identify your parcel's specific needs—whether it is small and fragile or large and heavy. Prepare internal packaging (such as bubble wrap, foam, or air bags) to ab...

  • Where can i purchase packaging materials on EasyParcel?

    Quick Summary You can purchase high-quality packaging materials—including flyers, transparent pouches, and stickers—directly through your EasyParcel SG account or the EasyParcel Shop. To buy within your account, navigate to Shop > B...

  • How can I maximise protection to my parcels?

    Quick Summary You can maximize the protection of your parcels by adding more quality materials to your packaging. You may check out the materials you need to prepare before packing. Once you have all the materials, you may add a few la...

  • How can I implement quality check after packaging done?

    Quick Summary To ensure your shipment survives the delivery journey, perform three essential quality checks on EasyParcel SG: First, assess the seal and ensure there is no rattling inside. Second, verify that the Air Waybill is legibl...